Computer Sciences Corporation – Computer System Advisor

CSC is a leading global information technology services company with an established 49-year track record of delivering business results to hundreds of clients across industries worldwide. Our mission is to put IT to work in practical, bottom-line ways.

CSC is a Fortune 500 company listed on the New York Stock Exchange (NYSE symbol CSC) with 91,000 employees worldwide serving clients in 15 industries on six continents. CSA’s partnership with CSC enables us to deliver technical expertise and results-oriented technology to our customers.

The year under review has seen the consistent execution of the strategy that we adopted a year before. We remained focused on our core businesses, while continuing to leverage on and see strong growth in our information technology (IT) outsourcing business. In fact, the financial year under review can be seen as a very successful one in terms of results, and also as a year that heralds Computer Systems Advisers (M) Berhad Group’s successful transformation into an IT services company.

Transformation has been a hallmark of the Group since its inception. Over the past 36 years of operations, we have transformed from a local small medium enterprise to a global world-class IT services company – from our beginnings as a software developer in the seventies, to the transformation into a systems integrator in the eighties, and in the present times an IT services company.

CSA is one of Malaysia’s leading IT Services Providers with the support of more than 1,100 employees.

Since our inception in 1971, CSA has been providing quality-assured, end-to-end integrated IT solutions and services to enterprises in the commercial and government sectors through a strategic network of 23 offices located in major cities and towns in Malaysia.

Today, CSA is a public listed company on the Main Board of Bursa Malaysia Securities (Technology Sector) and as part of Computer Sciences Corporation (CSC) — a Fortune 500 company with over 800 locations worldwide.

CSA’s core businesses include:

  • Systems Integration
  • Customer Service and Support
  • IT Outsourcing

Computer Systems Advisers (M) Berhad (CSA) is one of Malaysia’s leading IT services providers. Since our inception in 1971, CSA has been providing quality-assured, end-to-end integrated IT solutions and services to enterprises in the commercial and government sectors through an extensive network of 23 offices located strategically in major towns and cities throughout Malaysia.

Today, CSA is a publicly listed company on the Main Board of the Bursa Malaysia Securities Berhad (Technology Sector) and a member of Computer Sciences Corporation (CSC) — a Fortune 500 company with over 800 locations worldwide. CSA has been a consistent leading performer in the information technology (IT) market for more than 35 years because of the balance and business diversity it maintains in its service offerings, geographic reach and industry markets.

CSAM is currently involved in three core businesses:

  • Systems Integration
  • Customer Service and Support
  • IT Outsourcing

    Global Resources: As part of CSC, CSA has the advantage of tapping into a huge pool of global knowledge, expertise and resources. Drawing from CSC’s Leading Edge Forum (LEF), a worldwide consortium of technologists and industry experts, we provide our customers with a respected perspective on technology and business, where it is today and where it is headed.

    Alliance Business: Over the years, we have forged strong relationships with leading technology providers. We draw upon our own expertise and the array of non-exclusive technology alliances we maintain to deliver the most effective services and solutions.

    Awards & Rankings: How an organisation is valued by independent observers is also important to potential clients and investors. CSA has consistently been ranked as one of the leading IT Services companies and has received numerous awards for achievements in the industry.

    Management Profiles: Our senior management team has an average of 20 years of domestic and international IT experience and a strong history of business, academic and technological accomplishments.

    Employee Information: CSA has 1,100 employees in strategic locations nationwide and a large pool of experienced and certified engineers.

    Nationwide Services: CSA has 23 offices throughout major towns and cities in Malaysia providing nationwide sales and support.

    Investor Relations: CSA is listed on Bursa Malaysia under Stock Number: 7838 and the symbol:CSA.


Customer Services & Support

CSA’s Customer Services and Support provide vital support to our fast growing customer base in Malaysia and the ASEAN region. CSA maintains a large pool of certified and well-trained engineers and technicians located throughout 23 service centres nationwide. All service centres are adequately equipped with a wide range of spare parts to ensure maximum equipment uptime.


Services provided range from normal office hour services to extended period of maintenance coverage services (7 x 24) and on-site standby services. In addition, we also provide a full range of services from installation and maintenance to training and professional services.

Professional Services

  • Internet Security
  • Project Management
  • Facilities Management
  • Network Services
  • Systems Capacity Planning
  • Infrastructure Services
  • Data Warehousing
  • Migration/Relocation

    IT Support Services

  • Installation & Warranty Services
  • Multi-vendor Services & O.S. Support
  • Rapid Nationwide Deployment Services
  • IT Asset Management
  • Relocation Services
  • Operation Continuity Facilities
  • Data Backup & Storage

    Services Solutions

  • CSA Flexicare
  • Sun Spectrum Program
  • CSA Microsoft Authorised Premier Support (MAPS) Program
  • LAN/WAN
  • Other hardware/software

Data Warehousing & Business Intelligence

Since the establishment of CSA’s Data Warehousing business in 1997, we have been actively and continuously involved in delivering solutions which have empowered our clients and given them the capability to be more competitive.

CSA currently offers a full range of Data Warehousing and Business Intelligence solutions and services that help organisations by empowering the key decision-makers and providing them the autonomous ability to access disparate data sources across the entire organisation.

Data Warehousing and Business Intelligence help businesses articulate the information that is deeply embedded in their internal systems and intranets, and extracts data in meaningful and usable forms. Management can use the information provided in a number of effective and productive ways, such as mapping a new marketing strategy or planning its fiscal spending.

By leveraging on Business Intelligence, CSA helps to turn your information to knowledge, so that you can make the right business critical decisions that will in turn reap profits and move your organisation ahead.

Our clients include multinationals and major Malaysian corporations in financial services, manufacturing, oil & gas and others.

Offerings

  • Project Management
  • Solution Architecture
  • Project Implementation
  • Technical Support
  • Training

Enterprise Solutions & Software Services

Creating long-term and profitable relationships with your best customers by giving them solutions that address not only your customer-facing functions such as sales and services, but also your marketing and information management.

Internet Enablement Solutions
Offering solutions which ensure that your company is Internet-enabled and is able to serve your customers more effectively, efficiently and profitably.

Information Security Solutions
Creating peace of mind so that your business can be run seamlessly and securely without the worry of security intrusions.

Automatic Fare Collection (AFC) System
Turnkey AFC system for the transportation industry, provide a total solution that includes self-issuing ticket vending machines, point-of-sales terminals, automatic entry and exit gates as well as a Ticket Management Software and Infrastructure that is related to fare collection.

IT Infrastructure Outsourcing

Outsourcing is the creation of a long-term, strategic partnership, in which CSA provides a fully managed service which allows clients to focus on their core business, maximise returns on investment and, capitalize on our extensive management and technical expertise.


The objective of Outsourcing is to help an organisation integrate its people, processes and technologies in order to deliver results that provide real value to the business.

What are the Benefits of Outsourcing?

  • Able to focus on your core business which differentiates you in the market;
  • Able to leverage major hardware and software purchases (large capital investment);
  • Able to resolve difficulties in hiring and retaining IT personnel;
  • Able to ensure that IT operations can keep up with the demands of end-users; and
  • Able to transit smoothly especially during mergers and acquisitions.


It is a well-known fact that outsourcing boils down to business results, but will you get the desired results? That’s the difference when outsourcing with CSA. We believe that to create optimal business results, you not only need the right business solution, but one that is uniquely tailored to fit your needs.

Offerings

Our outsourcing is based on the following distinct principles:

  • Every client has unique needs and the definition of value, which must be sustained over time as conditions and priorities change;
  • Outsourcing is a long-term, strategic partnership;
  • Outsourcing has to be more than operating and maintaining systems, technology, or just saving money — it has to be about creating a competitive edge;
  • We benefit by providing career opportunities to all levels of outsourced employees. In fact, one third of our growth as a company has come from embracing the talent and experience of our employees joining us through outsourcing.


Managed Services

  • Call Centre Management
  • Help Desk
  • Desktop & Distributed Computing
  • Collaborative Computing & E-Infrastructure Services
  • Asset Life-Cycle Services
  • Network Management
  • Business Application Management
  • Systems Operations
  • Services / Deployment Management


Data Centre Services

  • Hosting Services
  • Managed Services
  • Electronic Vault
  • Business Continuity Services